Customer Support Specialist - WiseStamp

vcita acquired WiseStamp back in July 2019. WiseStamp is a tool for email signature management designed for individuals, SMBs, and Enterprise businesses. With over 250K users from all sizes, WiseStamp has been rapidly growing since joining the vcita family. 

Our teams are based out of two of the world’s most active cities in the technology space, Bellevue, Washington and Tel-Aviv, Israel.

• Learn the ins-and-outs of WiseStamp and become a product expert
• Communicate with WiseStamp users, sharing your knowledge and expertise
• Troubleshoot and guide users to properly utilize our tool
• Optimize our internal knowledge base
• Keep track of customer expectations and recurring issues in order to drive constant improvement
• Work closely with teams across the company to help navigate updates, enhancements and issues
• Suggest improvements for operational processes and workflows to upgrade the customer experience and the department’s efficiency
• Handle escalations from other team members

• Superb communicator - you enjoy talking to customers and are able to convey instructions and ideas in a clear manner for all types of audience
• Tech savvy - passionate about understanding technical systems and creative technical problem solving with strong technical skills
• Loves to write - you have excellent writing skills and you enjoy creating user-friendly content for a wide range of audiences
• Self-reliant - you thrive working autonomously and don’t need much oversight to get things done
• Big minded - you think on your feet and you are constantly looking for ways to improve your and the team’s performance
• Independent learner - you’re curious, do your own research, ask questions, and take ownership of your education, ensuring you’re up to speed with the latest product releases.

Preferred Technical Skills

• Experience with Microsoft products such as Active Directory, Exchange, Outlook, PowerShell and experience supporting those products. As well as knowledge of Google domain setup and administration
• Significant advantage: familiarity with HTML
• Extra Credit: Experience using Zendesk, JIRA and Confluence.